> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/quick-reply.md).

# Quick Reply

When you want customers to select an answer without typing manually, you can use **Quick Reply**. With this feature, customers can simply click on the available options, making interactions faster and more convenient.

To create a **Quick Reply**, enter the question in the **Question** section. Then, click the **'Add Response'** button and select **'Reply'**, as shown in the image below.

<figure><img src="/files/eVurjN53snsczfPtRXNM" alt=""><figcaption><p>Add Quick Reply Response</p></figcaption></figure>

Then, a Quick Reply pop-up will appear, where you can fill in the **Message, Title, Button Label, Payload,** and **Description**, as shown in the image below.

<figure><img src="/files/7Ca1vtTLbRHumNvBrxfA" alt=""><figcaption><p>Pop Up Quick Reply</p></figcaption></figure>

**Component Explanation:**

| Name         | Description                                                                                                                                     |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Message      | The main message displayed to customers before they select one of the Quick Reply options.                                                      |
| Button Label | Used to provide an additional label for the Quick Reply button. This **Button Label** is optional.                                              |
| Title        | It is the text displayed as an option that users can select.                                                                                    |
| Payload      | Contains text or a unique code to process the next response. For example, a text that triggers a specific context, such as a conversation flow. |
| Description  | Additional description of the available options, but it is usually not always displayed to customers.                                           |

For example, if you want to recommend a station based on the nearest location, you can use Quick Reply to ask for the customer's current location.

<figure><img src="/files/ib45fUTQpOzZi6FADIXb" alt=""><figcaption><p>Add Option</p></figcaption></figure>

Once everything is set, you can click the **'Attach Option'** button to add the option to **Available Options.**

<figure><img src="/files/oB87aeMkxVPVHJhY93a8" alt=""><figcaption><p>Available Option</p></figcaption></figure>

Once everything is set, you can click the **'Attach Quick Reply'** button to add the option to **Question Response**, as shown in the image below.

<figure><img src="/files/mSjJTdm4p2eqk6j7liQm" alt=""><figcaption><p>Quick Reply as Question Response</p></figcaption></figure>