# Quick Reply

When you want customers to select an answer without typing manually, you can use **Quick Reply**. With this feature, customers can simply click on the available options, making interactions faster and more convenient.

To create a **Quick Reply**, enter the question in the **Question** section. Then, click the **'Add Response'** button and select **'Reply'**, as shown in the image below.

<figure><img src="/files/eVurjN53snsczfPtRXNM" alt=""><figcaption><p>Add Quick Reply Response</p></figcaption></figure>

Then, a Quick Reply pop-up will appear, where you can fill in the **Message, Title, Button Label, Payload,** and **Description**, as shown in the image below.

<figure><img src="/files/7Ca1vtTLbRHumNvBrxfA" alt=""><figcaption><p>Pop Up Quick Reply</p></figcaption></figure>

**Component Explanation:**

| Name         | Description                                                                                                                                     |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Message      | The main message displayed to customers before they select one of the Quick Reply options.                                                      |
| Button Label | Used to provide an additional label for the Quick Reply button. This **Button Label** is optional.                                              |
| Title        | It is the text displayed as an option that users can select.                                                                                    |
| Payload      | Contains text or a unique code to process the next response. For example, a text that triggers a specific context, such as a conversation flow. |
| Description  | Additional description of the available options, but it is usually not always displayed to customers.                                           |

For example, if you want to recommend a station based on the nearest location, you can use Quick Reply to ask for the customer's current location.

<figure><img src="/files/ib45fUTQpOzZi6FADIXb" alt=""><figcaption><p>Add Option</p></figcaption></figure>

Once everything is set, you can click the **'Attach Option'** button to add the option to **Available Options.**

<figure><img src="/files/oB87aeMkxVPVHJhY93a8" alt=""><figcaption><p>Available Option</p></figcaption></figure>

Once everything is set, you can click the **'Attach Quick Reply'** button to add the option to **Question Response**, as shown in the image below.

<figure><img src="/files/mSjJTdm4p2eqk6j7liQm" alt=""><figcaption><p>Quick Reply as Question Response</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/bot-settings/dialog-flows/untitled-1/defined-entity-bot-response/quick-reply.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.