# Quick Reply
When you want customers to select an answer without typing manually, you can use **Quick Reply**. With this feature, customers can simply click on the available options, making interactions faster and more convenient.
To create a **Quick Reply**, enter the question in the **Question** section. Then, click the **'Add Response'** button and select **'Reply'**, as shown in the image below.
Add Quick Reply Response
Then, a Quick Reply pop-up will appear, where you can fill in the **Message, Title, Button Label, Payload,** and **Description**, as shown in the image below.
Pop Up Quick Reply
**Component Explanation:**
| Name | Description |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Message | The main message displayed to customers before they select one of the Quick Reply options. |
| Button Label | Used to provide an additional label for the Quick Reply button. This **Button Label** is optional. |
| Title | It is the text displayed as an option that users can select. |
| Payload | Contains text or a unique code to process the next response. For example, a text that triggers a specific context, such as a conversation flow. |
| Description | Additional description of the available options, but it is usually not always displayed to customers. |
For example, if you want to recommend a station based on the nearest location, you can use Quick Reply to ask for the customer's current location.
Add Option
Once everything is set, you can click the **'Attach Option'** button to add the option to **Available Options.**
Available Option
Once everything is set, you can click the **'Attach Quick Reply'** button to add the option to **Question Response**, as shown in the image below.
