Quick Reply
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Last updated
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When you want customers to select an answer without typing manually, you can use Quick Reply. With this feature, customers can simply click on the available options, making interactions faster and more convenient.
To create a Quick Reply, enter the question in the Question section. Then, click the 'Add Response' button and select 'Reply', as shown in the image below.
Then, a Quick Reply pop-up will appear, where you can fill in the Message, Title, Button Label, Payload, and Description, as shown in the image below.
Component Explanation:
Message
The main message displayed to customers before they select one of the Quick Reply options.
Button Label
Used to provide an additional label for the Quick Reply button. This Button Label is optional.
Title
It is the text displayed as an option that users can select.
Payload
Contains text or a unique code to process the next response. For example, a text that triggers a specific context, such as a conversation flow.
Description
Additional description of the available options, but it is usually not always displayed to customers.
For example, if you want to recommend a station based on the nearest location, you can use Quick Reply to ask for the customer's current location.
Once everything is set, you can click the 'Attach Option' button to add the option to Available Options.
Once everything is set, you can click the 'Attach Quick Reply' button to add the option to Question Response, as shown in the image below.
